Using the app on your phone

This guide is for techs out on site. If you work in the office, head to the office guide instead.

The field app is a web app you open on your phone — there's no app store download. You sign in once, and from then on it opens straight to your jobs. (Most techs add it to their home screen the first time, so it opens full-screen like a normal app.)

Signing in

Go to app.snapjobreports.com/field/login and type the email address your office has on file for you in ServiceM8. Tap Send me a code — we email you a 6-digit code. Type it in and you're in. There's no password to remember.

You stay signed in for 30 days, so the app remembers you between visits. You'll only enter a new code if those 30 days run out or you tap Sign out. Once you're in, you can see every job that's been assigned to you — not just one.

If you see a message about your email being on "multiple accounts" or your connection being disconnected, that's something your office needs to sort out — let whoever set up Snap Job Reports know.

Finding your job

After signing in you land on your jobs list — every job assigned to you. The buttons across the top sort them: Due soon, Overdue, Recent, and All. Pull down to refresh.

Each job shows:

The site address and job number
The description and scheduled date, where the office has set them
A status label (for example, in progress or complete)
A green Checked in badge once you've checked into that job in ServiceM8

Tap a job to open it.

What's on the job

The job opens to a set of sections:

A progress bar — how many items are finished versus the total, and how many photos you've taken so far.
Tasks — the job's checklist, if this kind of report uses one.
Job notes — your end-of-day notes (more on these below).
Issues — anything you find wrong on site, so the office knows about it.
Drawings — reference drawings of the site or system, if this kind of report uses them.
Items — the list of things you're photographing and documenting.

If you haven't checked into the job in ServiceM8 yet, an orange banner reminds you. Check in there first, so your work lands on the right job.

Taking photos

Your work is organised simply: each job has a list of items, and each item has its photos.

Items are the things you document on the job (a coil, a fan, an air handling unit, a duct branch). Each kind of report starts you off with a suggested list, and you can tap Add item for anything extra you find on site.
To add photos, tap an item, then Continue capture or Add photo to open the camera.

The camera is a full-screen view with a big shutter button (and a button to pick a photo you've already taken). A coloured bar across the top tells you what the next photo is for:

Before (orange) and After (green) — cleaning jobs take a before-and-after pair. Shoot all your "before" photos in one go, then come back and tap + Add after on each one to take the "after".
Inspection (blue) — inspection and audit jobs take a single photo of each thing, showing its condition.
Replace — when you're re-taking a photo you already have.

After each photo, a panel slides up so you can add the item's name, a rating, and any notes (a private note for the office, and, if you want, a note that can appear in the report the client sees). Save it, and the camera is ready for the next one.

Ratings depend on the kind of report:

Contamination (1–5) — 1 is clean, 5 is heavily contaminated.
Condition (A–C) — A is good, C is failing.

Some reports use one scale, some use both. You can also mark something not applicable.

Using your voice instead of typing

On jobs that have it switched on, a microphone button on the camera lets you speak the name, rating, and a note instead of typing — handy with gloves on. If it picks up clearly, it fills everything in for you; if not, it shows you what it heard so you can fix it. If you record a voice note with no signal, it's saved and turned into text once you're back in range.

Environmental readings

Some reports ask for readings on each item. Open the item, tap Environmental readings, and enter any of temperature (°C), humidity (%), moisture (%), or dewpoint (°C), plus a location label if you like. You need at least one value to save. You can't edit or delete a reading once it's saved, so if you get one wrong, just add a fresh one.

Working with no signal

The field app is built to keep working when you've got no reception. Photos and changes are saved on your phone and wait to upload. The moment you're back in range, they upload on their own. If you close the app or your phone goes flat, everything's still there when you open it again — nothing is lost.

Any screen you've already opened keeps working underground or in a plant room — the app loads the camera and the job's sections in advance when you open a job, so dropping out of signal mid-job won't strand you.

A small upload status button sits in the top bar:

Uploaded (green) — everything's up to date.
Uploading (blue) — busy sending your work.
No signal (grey) — saved on your phone, waiting for reception.
Needs attention (red) — something didn't upload.

A number on the button shows how many things are still waiting. Tap it to open a panel that lists every photo, change, and voice note still to upload. From there you can tap Upload now or Retry anything that failed. It also shows the app version, which is handy if you ever need to contact support. If a photo is waiting on a note that hasn't uploaded yet, the panel tells you — and Upload anyway sends it through.

If your signal drops in the middle of uploading a photo, it picks up from where it left off when you're back — even if you refresh — as long as you're on the same phone.

When more than one tech is on the job

You can all work the same job at the same time. The top bar shows the names of other techs currently on it, so you can split the work. There's nothing to lock — if two of you photograph the same item, that's fine; the office sees all the photos and picks the best ones.

End-of-day notes and finishing a job

Before you can mark a job finished, you have to add an end-of-day note — a quick line about what you did and anything holding up tomorrow. If you worked a job yesterday and didn't leave a note, the app asks for it before you can carry on.

To finish:

Make sure every item is marked Ready — an item is ready once all its photos are done. You can mark several at once with Mark ready in the job's menu (the three-dots button).
Add today's note if you haven't.
From the menu, tap Mark job complete. If anything's still missing, the menu tells you what (items not finished, or a missing note).

Marking it complete tells the office the job is ready for them to review. You can still Re-open it from the menu if you need to add more.

Once the office has created and sent the report, the job is finished and goes read-only — a grey banner appears and you can't change it anymore.