SNAP / JOB REPORTSfield-built reporting
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Using the app

Snap Job Reports has two parts. The phone app is what techs use on site to take photos, give ratings, work through checklists, and leave notes. The office side is where the office reviews that work, writes up the findings, and creates the branded PDF report.

Both run in a normal web browser — there's no app store download, though most techs add the phone app to their home screen the first time they use it. If you haven't set up yet, start with Onboarding.

Pick your guide

  • On your phone — for techs. Taking photos, ratings, checklists, and working with no signal.
  • In the office — for office staff. Reviewing the work, writing findings, certificates, and creating and sending the PDF.

How a job works, start to finish

A typical job runs like this:

  1. The job is booked. Someone in the office books the job in ServiceM8 (or whichever platform you use) and assigns a tech, as usual.
  2. A report template is chosen. Every job uses a report template — it decides which sections, ratings, and checklists apply. The right one is usually picked automatically based on the client or job type, or the office can set it by hand.
  3. The tech works on site. The tech opens the phone app, picks the job, and works through its items and checklist. Photos and ratings upload as they go.
  4. The office reviews and writes it up. From the ServiceM8 job card, the office opens Snap Job Reports (the Generate Photo Report button), checks the tech's work, and writes the report — a summary, findings for each item, recommendations, and the certificate if the template includes one.
  5. Create, approve, send. The office runs a quick readiness check, creates the PDF, previews it, and hits Approve & Send — which locks the job and sends the finished PDF back to the ServiceM8 job as an attachment.
  6. The client gets the report. Either through the platform's normal job-completion email or as a direct attachment.

A big multi-item audit running well over a hundred pages follows the same steps as a ten-photo split clean — it just takes a little longer to put together.